Refund Policy

Effective 12 July 2026

This policy explains when refunds are available for purchases on Learning Playground. It should be read together with our Terms of Service.

1. What you are buying

Platform access is a one-time purchase of a fixed period of digital access (for example 1, 3, or 12 months). Access and content are delivered digitally and become available immediately once payment is confirmed.

2. Cooling-off window

If you change your mind, you may request a full refund within 48 hours of purchase provided you have not substantially used the access (for example, completed quizzes, joined a live class, or consumed course lessons). Because access is granted immediately, refunds are not available once the service has been meaningfully used.

3. Courses from creators

Individual courses in the marketplace are sold by creators. Unless a course states otherwise, the same principle applies: refunds are available within the cooling-off window only where you have not meaningfully accessed the course content.

4. Failed, duplicate, or incorrect charges

If you are charged in error — a duplicate charge, a charge without access being granted, or a clear billing mistake — we will refund it in full. Contact us with your payment reference and we will investigate promptly.

5. No refund in certain cases

6. How to request a refund

Email [email protected] with your account email and the payment reference. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Paystack; the time to appear depends on your bank.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended pending review.

8. Contact

Learning Playground — [email protected].